"Notably, the biggest challenge is NOT the technology. All the pieces are already in place, or soon will be, for better engagement between passengers and trains. The main challenge is providing services with sufficient value to motivate the passengers to interact and participate."
Today SmartRail World speaks to Rick Pearson, Senior Solutions Engineer at Quester Tangent, a leading independent supplier of monitoring and diagnostic systems in North America. Quester Tangent has been providing train electronics and software solutions for the passenger rail transit industry for over 20 years. They work with the world’s major train manufacturers and transit authorities, with offerings including monitoring and control products, on-train displays, event recorders, communication and data networks, and passenger information systems.LU: Thanks for the time today Rick, just how quickly are the demands of both passengers and the rail transit industry changing?
RP: As the saying goes: “The more things change, the more they stay the same.” Our passengers demand the same experience today as in the past: reliable transportation, personal safety and a comfortable environment. Transit authorities can find meeting these needs more challenging due to the increased use of technology, automation and computerization on board the trains and the wayside. Innovative approaches are required to maximize the use of these high-tech systems to improve the passenger experience and increase rider comfort.