Today SmartRail World reports to you live from the first day of SmartRail Europe in Amsterdam which is just about to come to an end. And we are delighted to give you a little flavour of the day with some speaker highlights from amongst others; Korail, Norwegian State Railways, BLS, Intel, NS International, Irish Rail and more.
For those of you on Twitter also take a look at the hashtag #SmartRail which has been very busy today and our account @SmartRailWorld for more news and links from today. If you can make it tomorrow is going to be another excellent day, and it’s free for metros, railways and government so come on down – registration opens at 8.00am and you can sign up here.
“Our first reaction is to be resistant to change. But we need to see it as an opportunity and not a threat.” – Geir Isaksen, Chief Executive Officer, Norwegian State Railways
“Quite simply, we need to be braver!” – Dr. Hong Soon Man, President, Korail
“We live in an age of information and data overload – ‘infobesity’ – there’s now a desire for filtering and tailoring to the individual.” – Ian Wright, Head of Insight, Transport Focus
“In the end it is all about the value you provide, improve this, and will your customer satisfaction levels will rise.” – Felix Gerdes, Global Segment Leads – Rail / Industry Sales Group, Transportation, Intel
“We took a deliberate decision to staff our trains, even though it isn’t technically necessary… the same with our ticketing offices, which still have staff. Our customers like it, and being in an area with a lot of tourism, it’s extra important.” – Andreas Willich, Head of Passenger Traffic, BLS AG
“74% of UK rail users unaware they could claim money for their delay.” – Anand Sampat, Head of Customer Experience, C2C Rail Limited on their Delay Repay Scheme
“We really need to understand what the opportunities the evolution of connectivity provide. By doing this it’s the best way to provide better value for the operator and taken advantage of monetisation options.” – Paola Realpozo, Director LILEE Systems
“Wi-Fi from a customer perspective has transformed Irish Rail.” – Gerry Culligan, Commercial Director, Irish Rail.
“There is still a role for customer facing staff. It may change, but we still need them.” – Trevor Garrod, President, European Passenger Federation
“For the industry to grow, we believe in a mixture of co-operation and competition or as we call in co-opetition” – Ezwan Hazli Abdul Malek, Chief Strategy and Transformation Officer, Prasarana Malaysia.