San Francisco’s Metropolitan Transportation Commission (MTC) has signed a deal to overhaul its ticketing system that it hopes will lower costs and bring a welcome boost to revenue. The smartphone-enabled system would bring the operator's ticketing facilities in line with other leading transport operators, such as Singapore and London – both of which allow passengers to pay using smartphones. The Californian city has agreed a £300 million deal that will introduce an integrated app equipped to allow users to check real-time information, reload their accounts, plan trips and open ticket barriers using their smartphones.
The system, which will integrate with the Clipper smart card, has been developed by Cubic Transportation Systems (CTS) and will be rolled out in phases over a five-year period transitioning into a 10-year full operations term commencing in 2022. CTS, which was named as a preferred bidder for the San Francisco contract in September, took over the Clipper platform from the original operator ten years ago.
MTC will be upgrading its system architecture to offer the latest upgrades from 2019, fitting out its network with readers that will be capable of issuing and validating tickets from smartphones and smart cards, subject to them being adopted by Clipper operators. CTS will operate the new system in partnership with its cloud services partner @Microsoft, the tech giant that will provide a range of “financial, analytic and customer management software”.
CTC adds the MTC contract to the fare systems contracts that it currently operates in New York, Boston, Los Angeles, Miami and Washington D.C., along with Brisbane in Australia. The company has said that its NextCity ticketing platform has the capability to link up with other services in order to offer a total Mobility as a Service (Maas) solution, with possible partnerships between bike share, car share, parking and other transport modes as they develop.
CTS president, Matt Cole, said the new system would give San Francisco the power to improve the experiences of its customers, lower costs and drive revenue. “The ability to add third-party partners for shared services is building a truly integrated mobility system that enables connected journeys.”
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