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Arriva launches new digital network to connect passengers with lost valuables.

Posted by Emily O'Dowd on Apr 26, 2017

During the rush of lost property.jpgour morning commute, how many of us have left our valuables on the train? And if so, how easy is it to retain those possessions? Or do you just resign to the fact that you’ll probably never see it again? One company is looking to put an end to this with their new ‘lost and found’ digital network. Arriva is teaming up with the online company FindMyLost to provide customers an easier way to find their items. Train travellers in Wales will be the first to try the new networking site to help them retrieve their possessions whether it is left on a train or at a station. This initiative has been supported by the Rail Delivery Group and will run a two-month trial.

"Lost property is a real bugbear for customers. Losing a personal item is stressful enough without having to go through a complicated process to find it."

Elena Bellacicca, FindMyLost CEO & Founder, said: “We are pleased to be working with Arriva and the Rail Delivery Group. Together we want to give customers a better, more efficient lost property service and help them to find what they are looking for quickly and easily.”

Users are required to put an online description, photo and detail of where and when it was found. Someone who loses something can put details on FindMyLost in the same way and search on the site, and if it has been reported found can contact the lost property office where the item is being looked after to arrange to collect it or have it sent back.  Users can set up alerts with a lost item’s description to receive a notification when it appears on the system.  

Delphine Merlot, RDG Head of Innovation & Partnerships, said: “Lost property is a real bugbear for customers. Losing a personal item is stressful enough without having to go through a complicated process to find it. We want customers to test this innovative technology with us. FindMyLost is simple and can save a lot of time and trouble, a quick and easy ‘self-service’ way for customers to search for and claim what they’ve lost.”    

Click here to read the digital guide - Using Data to Enhance Rail and Metro Operational PerformanceBarry Lloyd, Head of Customer Experience at Arriva Trains Wales ( @ArrivaTW said; “We recognise that reclaiming lost property can be quite stressful for customers, so we are really excited to trial this new system which we hope will really improve the overall experience. We look forward to learning from the trial and hope that we will end up with a really easy to use system which will really help anyone that loses property when travelling with us.” 


For more passenger related stories you might be interested in: 

How selecting the correct technologies is essential to keep the modern rail passenger happy.

Car giant VW make play for the 'urban mobility’ space with launch of MOIA. 

How SmartTray is helping passengers transform their on-board experience.

How gamification of travel is aiming to boost ridership in Italy.

Keeping rail passengers connected today and tomorrow.

Topics: Passenger, quirky

Emily O'Dowd

Written by Emily O'Dowd

On graduating with a degree in English Literature at Royal Holloway University of London, Emily joined the editorial team. When she isn't writing articles for the website or interviewing experts in the industry she enjoys reading, running and sailing.

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