During the rush of our morning commute, how many of us have left our valuables on the train? And if so, how easy is it to retain those possessions? Or do you just resign to the fact that you’ll probably never see it again? One company is looking to put an end to this with their new ‘lost and found’ digital network. Arriva is teaming up with the online company FindMyLost to provide customers an easier way to find their items. Train travellers in Wales will be the first to try the new networking site to help them retrieve their possessions whether it is left on a train or at a station. This initiative has been supported by the Rail Delivery Group and will run a two-month trial.
"Lost property is a real bugbear for customers. Losing a personal item is stressful enough without having to go through a complicated process to find it."
Elena Bellacicca, FindMyLost CEO & Founder, said: “We are pleased to be working with Arriva and the Rail Delivery Group. Together we want to give customers a better, more efficient lost property service and help them to find what they are looking for quickly and easily.”
Users are required to put an online description, photo and detail of where and when it was found. Someone who loses something can put details on FindMyLost in the same way and search on the site, and if it has been reported found can contact the lost property office where the item is being looked after to arrange to collect it or have it sent back. Users can set up alerts with a lost item’s description to receive a notification when it appears on the system.
Delphine Merlot, RDG Head of Innovation & Partnerships, said: “Lost property is a real bugbear for customers. Losing a personal item is stressful enough without having to go through a complicated process to find it. We want customers to test this innovative technology with us. FindMyLost is simple and can save a lot of time and trouble, a quick and easy ‘self-service’ way for customers to search for and claim what they’ve lost.”
Barry Lloyd, Head of Customer Experience at Arriva Trains Wales ( @ArrivaTW ) said; “We recognise that reclaiming lost property can be quite stressful for customers, so we are really excited to trial this new system which we hope will really improve the overall experience. We look forward to learning from the trial and hope that we will end up with a really easy to use system which will really help anyone that loses property when travelling with us.”
For more passenger related stories you might be interested in: