OVERVIEW:
Passenger expectations are evolving; increased digitalisation means passengers want easy, seamless journeys where they can stay connected throughout. This session, ideally suited for professionals in customer relations, ticketing, and fare collection, will look at how integrated mobility solutions improve customer journeys and how to deliver this.

• Arco Groothedde, Chief Executive Officer, Translink
• Javier Rodriguez Barea, Innovation Director, RENFE
• Christophe Lemaire, Programme Director, SNCF
• Frederik van Assendelft, Chairman, ROVER
• Stephen McSpadden, Co-Chair, OSPT Alliance

• Chief Communications Officer
• Chief Commercial Officer
• Marketing Director
• Passenger Director
• Strategy Director
• Customer Relations Director
• Financial Controller

• Head of Customer Experience
• Head of Revenue Management
• Head of Ticketing
• Customer Service Manager
• Responsible for Mobility-as-a-Service
• Marketing and Communications Manager
• Research and Development Manager