Day 1 - Monday 29th October
  Workshop Day
9:30 RATP & SNCF site visits

Begin your stay in Paris by visiting key metro operation sites in the city thanks to support from RATP and SNCF. Leaving the hotel at 10:00 you will have the opportunity to meet your fellow delegates and check out the network developments first hand with our unique site visits.

13:30 Networking lunch
The workshop sessions offer a perfect platform for interaction, debate and best practice sharing. Following the moderators' introductory presentation, delegates will sit on tables of no more than 10 delegates led by specialist facilitators and will discuss the challenges presented on their tables. Each table will then feed their conclusions back to the whole group, so you can take practical information back to the office to improve your business!
14:30 Simulation and testing
• Simulating the metro environment and creating a virtual train journey
• Reducing the time needed for live testing
• Limitations of simulation technology: is it truly a replacement for live-testing?
From data collection to actionable insights
• Integrating data from multiple sources
• What data points are useful?
• Getting more out of unused data

15:30 Networking coffee break
15:45 Navigating the path to Safety Integrity Level 4 (SIL4) certification
• Mapping out the development lifecycle: from plan to validation
• Monitoring and controlling each stage of the lifecycle
• Sufficient and complete testing of all systems
Technology to improve day-to-day operational performance
• Using Big Data to identify regular inefficiencies and predict upcoming failures
• Allocating appropriate resources in response to changing circumstances
• Faster real-time incident and emergency management
16:45 Networking coffee break
17:15 GoA4 implementation
• Additional systems required to support GOA4
• Rolling stock adaption for further automation
• Overcoming cultural and political barriers to full automation
Smarter onboard technology
• Choosing the communications networks to improve onboard connectivity
• Automating onboard processes and reducing the need for driver interventions
• Deploying onboard sensors, CCTV, and information networks
18:15 Drinks reception and end of Workshops day

Day 2 - Tuesday 30th October
8:00 Registration
9:00 Welcoming Address
  Room 1
  C-level keynote session: Defining the role of urban rail in the changing mobility landscape
Around the world, urbanisation is driving congestion and overcrowding on public transport networks in cities. At the same time, new technologies are enabling different ways of getting from A2B, from rideshare services to autonomous vehicles. To remain fit-for-purpose, metro operators must invest to achieve the capacity their customers need, whether that is in automated signalling systems, new infrastructure, better designed rolling stock, operational technology, or mobility-as-a-service partnerships. This session will bring together global leaders in urban rail to discuss how they are meeting the urban mobility challenge.
9:10 Opening keynote presentation: Taking the lead in the sustainable, connected urban mobility networks of the future

Alain Krakovitch, Chief Executive Director Transilien, SNCF Mobilités
Thomas Joindot, I&P Chief Technical Officer, SNCF RESEAU
9:25 Delivering major urban rail growth
Christian Galivel, Deputy Chief Executive Officer, RATP
9:40 Accelerating transformation of the railway to keep pace with changing 21st century demands
Vitor Domingues dos Santos, President, Metropolitano de Lisboa (Lisbon Metro)
9:55 Stabilising, modernising and improving the transit system to deliver high levels of performance
10:10 Taking on a diverse range of transport operation roles at home and abroad
10:25 Panel discussion: Identifying and filling skills gaps for the 21st Century urban rail sector
• How can we encourage more women to enter and achieve success in the rail sector?
• How is digitalisation and rapid evolution of technology changing the skills needed for operating the metro?
• Why is demand for CBTC technology higher than the supply of workers with the right skills?
• An ageing workforce: succession planning and attracting young engineers – does rail have an image problem?
• How can new technology such as simulations, VR, and mobile devices reduce costs and time for training?
• How do we train engineers to be dual-skilled in cyber security and CBTC or other metro operations technologies?

Alain Krakovitch, Chief Executive Director Transilien, SNCF Mobilités
Thomas Joindot, I&P Chief Technical Officer, SNCF RESEAU
Christian Galivel, Deputy Chief Executive Officer, RATP
Vitor Domingues dos Santos, President, Metropolitano de Lisboa (Lisbon Metro)
10:55 Networking coffee break
  Urban development and greenfield projects
While Europe remains a mature market populated by brownfield projects on ageing urban rail networks, the Americas and Asia are seeing a proliferation of new-build metro lines. These regions need fit-for-purpose transport networks to support strong economic growth, increasing populations, and rapid urbanization. This session will bring together executives from innovative young metro operators to discuss the unique challenges posed by greenfield projects from planning and financing, to construction and launch.
11:25 A Transit Oriented Development approach to city planning
• How to build cities with transport in mind?
• Well planned urban transport as a driver for economic growth and success
• Sustainably designed transport networks: Reducing congestion and emissions

Michele Dix CBE, Managing Director, Crossrail 2
11:40 Facilitating the development of a sustainable and effective integrated transport system
• Providing a much needed capacity boost to alleviate traffic congestion
• Harnessing the energy and efficiency of the private sector
• Supporting jobs creation and training to develop the skills needed to deliver an ambitious mega-project

Abiodun Dabiri, Managing Director/CEO, Lagos Metropolitan Area Transport Authority
11:55  Topic TBC
12:10 Financing for urban rail projects: getting the model right
• Bringing together political and commercial stakeholders
• Establishing the level of risk allocation between parties
• Contractual flexibility to allow for future urban growth
• Achieving the right level of public investment in the project

Peter Walsh, Director, Capital Programme Management, Transport Infrastructure Ireland
12:25 Panel discussion: The challenges of launching a new metro line from start to finish 
• Is new metro line development the most cost effective and efficient way of solving the urban transportation crisis?
• How to make sure you invest in technology and infrastructure that will stand the test of time? 
• What are the key factors for ensuring a project is completed on time and on budget?
• How to ensure new metro lines meet the needs and demands of travellers?

Michele Dix CBE, Managing Director, Crossrail 2
Abiodun Dabiri, Managing Director/CEO, Lagos Metropolitan Area Transport Authority
Peter Walsh, Director, Capital Programme Management, Transport Infrastructure Ireland
12:55 Networking lunch
  CBTC World Congress SmartMetro World Congress
  Room 1 Room 2 Room 3
With ever increasing digitalisation, the functions and technologies available to metro operators are becoming increasingly complex. This session will look at the procurement and delivery of signalling systems from start to finish, and how new technologies can be incorporated.
Digital technology opens up new possibilities for smarter, more efficient, and safer operation of metro networks. Yet to achieve its full potential, urban rail systems must solve the challenge of data collection, transfer, aggregation, and analysis.
CBTC has been a key strategy for increasing capacity on overstretched urban transport networks, yet passenger management and rolling stock design can play an equally important role. This session will look at how technology can deliver more efficient use of the existing network at lower cost.
13:55 Enhanced CBTC systems for more complex rail environments
• How is CBTC evolving?
• CBTC for tram, passenger, and freight rail: level crossings and interaction with traffic
• Combining CBTC with legacy signalling systems

Willie Delaney, Senior Project Manager Rolling Stock, Strathclyde Partnership for Transport (Glasgow Metro)
Usman Ali, Project Manager - Signalling & Control Systems, Strathclyde Partnership for Transport (Glasgow Metro)

Data capture and transmission: enabling faster, more advanced functionalities
• How can real-time data transmission unlock new potential applications?
• How much data do you need? Capturing the right kind of data for your operations
• LTE, broadband radio, and public networks: Evaluating different forms of data transfer

Dr Yongsoo Song, Senior Researcher, Korea Railroad Research Institute
Behaviour change to alleviate capacity and incentivise efficient use of public transport networks
• Encouraging uptake of multi-modal public transportation
• Alleviating capacity pressures through journey planning
• How can real-time journey data reduce congestion?

Jon Lamonte, Chief Executive Officer, Transport for Greater Manchester
14:10 Incorporating new technologies into calls for tender
• The need to keep pace with a fast-changing technological landscape
• Which advanced solutions are best for your network?
• Working with suppliers to identify what is possible

Nicolas Nicolopoulos, Head of Signalling & Train Control, Attiko Metro
What can you do with real-time data?
• The barriers to real-time data sharing: costs, security, and data protection
• Capturing and analysing data in real-time: what technologies are needed?
• Becoming a more nimble and responsive metro operator: predicting and responding to incidents more quickly

Rishi Dutta, Chief Information Officer, Public Transport Victoria
Managing peaks and special events on the network
• Identifying peaks and troughs in passenger numbers
• Coping with demand during public holidays and events
• Flexible timetables: real-time traffic management to reduce or increase trains in service

Francois Vinsonneau, Operational Excellence Director, Keolis
14:25 Promoting CBTC innovation
• Why is innovation so difficult for CBTC systems?
• Working with the supply chain to direct and encourage innovation
• Which areas should be the focus for innovation?
Gaining maximum benefit from train data
• Developing asset knowledge from historic data to drive change
• Creating meaningful and timely alerts and alarms
• Exploiting further benefits by integrating other data sources
• Development of a user friendly interface
Applications of real-time fleet management
• Delivering the communications networks needed for real-time data transfer
• Linking up on-board, station, and passenger data in real-time
• Combining urban rail with multi-modal data
14:40 Establishing effective coordination between systems integrator and operator
• How to ensure operators are involved early in the testing and commissioning phase?
• Defining cooperative working processes
• Changing old habits and operating methods when handing over to a new system
Setting the right metrics and measuring performance
• Identifying your targets and goals before you begin
• Establishing appropriate standards and benchmarks
• Comparing data from different sources

Denis Coutrot, Chief Data Scientist, Transdev Group

User-friendly passenger information
• What data is most helpful to operators and passengers?
• Providing accurate and timely information across multiple channels
• Creative presentation through images, diagrams, and lighting
14:55 Using model based approach
to ensure compatibility and shorten testing periods when implementing CBTC
• Mass transportation in dense traffic areas : the EOLE Line extension Project
• Model Based Design approach : our expectations, first steps and results
• Perspectives and applications for the NExTEO Project

Stéphane Callet, Senior System Engineer and Project Manager, SNCF
Jean-Baptiste Moussalem, System Engineer, SNCF
Applying Building Information Modelling (BIM) techniques to a major urban rail project
• Integrating information from across design contracts
• Digital twinning to make project delivery more efficient, economical, and less disruptive
• BIM modelling as a way of driving innovation in design and construction

Nicola Rivezzi, Chief Information Officer, Metro Milanese SpA
Rolling stock redesign to increase capacity, sustainability, and user experience
• What do customers expect from a metro service? Are seats essential?
• Designing rolling stock to maximise capacity and user experience
• Bringing together onboard technology: information systems and sensors
15:10 Panel discussion: Working together across the supply chain
• How to keep signalling projects to time and under budget?
• How can operators and suppliers plan for unusual, difficult or unique circumstances?
• What new technologies should operators look to include in their calls for tender?
• How can suppliers and operators work together to innovate?

Stéphane Callet, Senior System Engineer and Project Manager, SNCF
Jean-Baptiste Moussalem, System Engineer, SNCF
Nicolas Nicolopoulos,
Head of Signalling & Train Control, Attiko Metro
Willie Delaney,
Senior Project Manager Rolling Stock, Strathclyde Partnership for Transport (Glasgow Metro)
Usman Ali,
Project Manager - Signalling & Control Systems, Strathclyde Partnership for Transport (Glasgow Metro)
Panel discussion: Using data effectively
• What are the pros and cons of different forms of data transfer?
• How can operators overcome the challenge of data aggregation?
• Which data points are most useful?
• Should operators share data with suppliers?

Rishi Dutta, Chief Information Officer, Public Transport Victoria
Nicola Rivezzi, Chief Information Officer, Metro Milanese SpA
Denis Coutrot, Chief Data Scientist, Transdev Group
Dr Yongsoo Song, Senior Researcher, Korea Railroad Research Institute
Panel discussion: Achieving operational excellence
• What are the barriers to customers efficiently using metro networks?
• Beyond CBTC: How can technology help reduce pressure on crowded lines?
• What are the most cost-efficient ways of increasing capacity?

Jon Lamonte, Chief Executive Officer, Transport for Greater Manchester
Francois Vinsonneau, Operational Excellence Director, Keolis
15:40 Networking coffee break
These self-selecting sessions will bring audience members together from different backgrounds to work together towards a solution to the challenges they are facing.

Audience members will choose the roundtable they are most interested in and join in the discussion. After 30 minutes the roundtables will end and delegates will have the opportunity move on to the next roundtable of choice and start a new conversation. Over the course of 2 hours, delegates will have the opportunity to participate in 3 separate roundtables and meet a host of new contacts.
  Room 1 Room 2 Room 3
16:10 Table 1
Levels of automation
Table 1
Predictive maintenance
Roundtable owner – IKOS Lab
Table 1
Creating value for passengers
  Table 2
Advanced CBTC capabilities
Table 2
Data analytics
Table 2
Mobility-as-a-service partnerships
18:10 Networking Drinks Reception and end of Day One

Day 3 - Wednesday 31st October
8:00 Registration
9:00 Welcome address
  Room 1
  How will automation and machine learning disrupt the urban transport business model?
Autonomous and artificial intelligence is becoming an increasing reality for many industries and rail is no exception. Autonomous vehicles are already in commercial operation around the world and are set to disrupt the way we move people from A2B – yet the way this will be implemented is still not fully realised.

Furthermore, machine learning has the potential to introduce greater efficiencies and smarter functionalities in metro operation. Faster and more logical ways of using data can removing human error from traffic control, emergency response, and maintenance decisions.

This session will look to future capabilities, cutting edge technology, and out of the box thinking to stimulate debate and discussion amongst the audience.
9:05 How will automated vehicles change the urban transport ecosystem?
• Private ownership vs shared mobility
• What does the advent of autonomous vehicles mean for existing transport networks?
• What changes are needed to enable the growth of autonomous mobility?
9:20 Robotics for railway maintenance, servicing, and inspection
• Autonomous alternatives for repetitive and arduous tasks
• How could robotics solve the challenges of reliability, downtime, and costs?
• Case studies of robotics and automation in action

Simon Jarrett, Head of Technical Services, Chiltern Railways
9:35 Artificial intelligence in service of passenger experience
• Driving digitalisation in the rail sector: collaborating with start-ups and innovators
• Chatbots: providing instant customer service information and collecting passenger data
• Limitations of current tech and future capabilities

Paul Campion, Chief Executive Officer, Transport Systems Catapult
9:50 Panel discussion: The potential of automation and machine learning
• What can the rail industry learn from other sectors?
• Which aspects of railway operation is automation most likely to disrupt?
• How can rail operators encourage automation within their own organisations and amongst the supply chain?
• Can artificial intelligence be safe?
• Will human capital factors slow down rail automation?

Paul Campion, Chief Executive Officer, Transport Systems Catapult
Simon Jarrett, Head of Technical Services, Chiltern Railways
Diego Galar, Professor of Condition Monitoring, Division of Operation and Maintenance Engineering, Luleå University of Technology
  Interactive live poll: answering the big questions facing urban transport in the 21st century
During this session, audience members will be able to vote on pre-selected questions through our interactive Q&A system and share their views with the rest of the room. Panelists will then discuss each question and the poll results in turn. This is a unique opportunity to get a sense of what your fellow metro executives think of how technology will disrupt and revolutionize urban mobility.

• How will artificial intelligence and increasingly automated processes impact the transit ecosystem?
• What will mobility look like in 10 years’ time?
• Which technologies will disrupt urban rail in the immediate future?
• Are alternative mobility models an opportunity or a threat to the metro sector?
• What does a sustainable urban transport system look like?
• How are passenger expectations changing?
11:00 Networking coffee drinks
  CBTC World Congress SmartMetro World Congress
  Room 1 Room 2 Room 3
Beyond the baseline function of CBTC to reduce headways and improve safety, there are many smart functions which can be achieved by taking an ATS approach. This session will look at the potential of levels of automation of CBTC to increase capacity and efficiency.
Investing in new systems and assets is costly, thus modern-day asset management focuses on extending asset lifecycles from the procurement phase onwards. This session will look at practices, standards, and technology to increase cost efficiency.
As urbanisation creates strain on existing transport networks and new mobility players such as ride share and automated vehicles rise to challenge existing transport models, urban rail operators need to adapt to keep pace with change. This session will explore how urban transport operators can collaborate to deliver better customer journeys.
11:30 Master the performances of Signalling upgrades in Paris
• Increasing capacity and operations in Paris: the main performances levels to achieve on NExTEO EOLE Project
• Overcoming the key challenges of mastering the implementation of new tech with its new performance levels
• Using tools (SIMONE): key lessons learnt so far.

Sylvain BARO, Senior System Engineer, SNCF
Achieving high availability on a 24 hour, driverless metro network

Claudio Cassarino, Managing Director, Metro Service A/S (Copenhagen Metro)
Encouraging a modal shift to public transportation
• Growing urban populations and the expected future transport needs of cities
• Reducing the attractiveness of cars and supporting the development of all modes of public transport
• Improving reliability and connectivity of public transport
• Environmental benefits of the uptake of public transit

Phil Hewitt, Executive Director, Midland Metro
11:45 The power of CBTC automation to improve service and increase safety
• Eliminating the risk of driver inattention/distraction
• Repeatability: achieving a more reliable and smoother service
• Reduced dependence on staff availability
Deploying damage detection systems
• What are the indicators of damage?
• Identifying significant changes in data that point to damage
• Vehicle-based and wayside detection systems
How can the MaaS model solve the major transport challenges facing cities today?
• The drivers and benefits of a MaaS model
• Planning an effective urban mobility system
• Barriers to adoption

Jacob Bangsgaard, Chief Executive Officer, ERTICO ITS Europe
12:00 Traffic management systems: real-time service adjustments and flexible operations
• The need to achieve greater throughput and reliability
• Dynamic scheduling to predict demand and adjust services
• Automated decision making to account for disruptions and reduce human error
Maintaining and securing digitalised assets
• The rapid pace of development of digital assets: How to future-proof assets without knowing what future technology will look like?
• Implications of technical complexity for resilience and reliability
• Cyber security and the Internet of Things
Technology as the enabler of a MaaS model
• Identifying the service ecosystem
• Data sharing and standardisation
• Adapting service-provider business models to accommodate MaaS

Andrea Bruschi, Director of Mobility Systems, Metro Milan Spa
12:15 Brake curve optimization for efficient train driving
• Financial cost and environmental impact of train operation
• Achieving optimal CBTC speed profiles for energy conservation
• How do disruptions and abnormal conditions affect energy consumption?
Predictive maintenance to increase uptime and availability
• Predicting when assets will fail to reduce service disruption
• Using data to plan maintenance projects around peak service hours
• Spending money in the right places to maximize uptime

Burak Birol, Tram Track Maintenance Chief, Metro Istanbul
Case study: Wienmobil – an app to facilitate smart mobility
• Combining the offerings of various mobility providers in a single app
• Buying tickets or booking transportation through the same portal
• Why collaborating with other mobility providers is good for the metro

Martin Knoll, Head of Unit, Digital Sales, Ticket Vending Machines, and Automation, Wiener Linien (Vienna Metro)
12:30 Enhanced automation capabilities of CBTC
• Achieving man-hour savings with automated workshops and automatic coupling.
• Do the benefits of enhanced automation outweigh the costs? What’s the ROI?
How can Big Data help you prioritise repairs?
• Identifying priority and mission critical assets
• Planning repairs and replacements around urgency and priority
• Scheduling maintenance projects to cause minimal disruption
Solving the first/last mile challenge
• Is rideshare a competitor to the metro?
• Collaboration with rideshare and bikeshare services
• Investing in infrastructure for electric and autonomous vehicles
• How can technology be used to create greater integration?
12:45 Panel discussion: The future of automated signalling systems
• Where does ATS technology stand today?
• What are the future capabilities of ATS?
• Will a manual control room be necessary in 10 years’ time?

Sylvain BARO, Senior System Engineer, SNCF

Panel discussion: Maintaining assets from beginning to end of their lifecycle
• What are the benefits of a TOTEX approach to asset management?
• Can asset failures always be accurately predicted?
• What is the decision making process behind repairing or replacing an asset?

Claudio Cassarino, Managing Director, Metro Service A/S (Copenhagen Metro)
Burak Birol, Tram Track Maintenance Chief, Metro Istanbul
Panel discussion: Making urban mobility easier for passengers
• How should metro operators respond to mobility disruptors?
• How can commuters and passengers be encouraged to use a city’s transportation network more efficiently?
• What are the barriers to partnering with other transport providers?
• What technologies will enable the smart-city approach to public transport?

Phil Hewitt, Executive Director, Midland Metro
Andrea Bruschi, Director of Mobility Systems, Metro Milan Spa
Jacob Bangsgaard, Chief Executive Officer, ERTICO ITS Europe
Martin Knoll, Head of Unit, Digital Sales, Ticket Vending Machines, and Automation, Wiener Linien (Vienna Metro)
13:15 Networking lunch
While many metro lines operate on a closed system, many others require interoperability capabilities with other metro lines or even mainline rail systems running on alternative signalling systems such as ERTMS. Standards can help introduce efficiencies and reduce costs when making signalling upgrades.
Achieving efficiency in operation of metro networks is crucial to giving value for money to customers. Digitalisation is providing new opportunities for operators to reduce costs, improve reliability, and reduce energy consumption.
In today’s digital age, passengers expect above and beyond the minimum level of service. This session will look at how technology can deliver more personalised and connected services to stay ahead of competing modes of transport.
14:45 Setting standards for CBTC and ERTMS convergence
• When is it necessary to employ mixed operation?
• Mixed operation on shared lines in accordance with ERTMS/ETCS Standards
• How will standards enhance performance, availability, operations and train protection?

Giorgio Travaini, Head of Research and Innovation, Shift2Rail
Energy recuperation in railway operations
• Energy as a major cost factor
• Capturing waste energy from trains and stations
• Smart stations: using excess energy more globally to power bike terminals and car charging stations

Carlos Esquiroz, Chief Executive Officer, Madrid Light Rail
What do metro passengers want from their journey?
• Feedback from passengers: why take the metro over any other mode of transport?
• What are the priorities for passengers to enjoy their metro journey?
• How has digitalisation changed passengers’ expectations?

Ana María Moreno, General Manager, Zaragoza Tram
15:00 Interoperable train control on an open system
• Moving from a closed system to an open system
• Operating at different train control levels
• The challenges of handling mixed traffic
Minimising noise and vibrations from train operation
• Increased focus on noise and vibration in international standards
• Measuring noise and vibration levels
• Advanced suspension systems
The value of passenger data
• What kinds of data should you collect from your passengers?
• Aggregating data from different sources: apps, social media, ticketing, CCTV etc.
• Using passenger data to personalise the travel experience
15:15 Interoperability as part of re-signalling upgrades
• Interfacing with legacy systems on a brownfield network
• Achieving safe operation on shared stretches of track
• Upgrading in stages versus upgrading the whole network at once
What elements of asset management could be automated?
• Replacing human checks for routine inspections and repetitive tasks
• Safety and cost efficiency benefits
• Current capabilities and future prospects
How technology can consolidate and streamline customer communications
• What channels are best for communicating with customers?
• Integrating metro scheduling data with Google and Apple
• Using mobile apps and social media to communicate with and attract new customers
15:30 Fallback systems: do you need one?
• Evaluating different modes of fallback systems
• Operational requirements for installing a fallback mode
• The downsides to fallback systems: increased complexity, maintenance cost, and capital costs
What cost efficiencies can be achieved through predictive maintenance?
• Extended lifecycles: getting more out of ageing assets
• Reducing downtime to avoid fines and penalties
• Reducing the frequency of routine manual inspections
Onboard and platform-based passenger Wi-Fi: is it worth it?
• Challenges of providing fast public Wi-Fi on an underground metro network
• Funding, monetising, and achieving ROI from passenger Wi-Fi
• Is passenger Wi-Fi an essential requirement or a ‘nice to have’ extra?
15:45 How could standardisation reduce costs and deliver efficiencies?
• Interfacing with existing technologies
• The flexibility of modular systems
• Scalability to accommodate future growth and innovation
Technology to reduce disruption from maintenance activity
• The need to reduce downtime and disruption and minimise lost customer hours
• How does condition assessment technology enable targeted maintenance?
• Automation to improve speed of maintenance work
What can you do with passenger infotainment?
• What is possible within budget? Streaming services, downloads, and internet speed
• Who ought to pay for passenger infotainment systems – passengers or operators?
• Designing and deploying onboard portals
• Generating ancillary revenue from passenger infotainment
16:00 Panel discussion: Debating the need for CBTC standards
• How are a lack of standards costing you time and money?
• Are standards even necessary or are customisation and bespoke systems more important?
• What key stakeholders need to come together to achieve CBTC standards?

Giorgio Travaini, Head of Research and Innovation, Shift2Rail
Panel discussion: Technology as an enabler of cost-efficiency and sustainability
• Where do most costs and inefficiencies occur?
• What are the most cost effective technologies for increasing efficiency?
• What is the potential of automation in the rail industry?

Carlos Esquiroz, Chief Executive Officer, Madrid Light Rail

Panel discussion: Smarter onboard technology
• Which customer experience factors do passengers prioritise?
• Should metro operators provide additional features such as entertainment to compete with other transport modes?
• What is the business case for investing in smarter onboard technology?

Ana María Moreno, General Manager, Zaragoza Tram

16:30 End of SmartMetro