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3p a minute rail auto-compensation scheme comes online in the UK.

Posted by Luke Upton on Feb 29, 2016

c2c Automatic Compensation Scheme (Bio-Based World News)How much is your time worth?

Well for UK train operator c2c, the answer is simple.

It’s exactly 3p a minute (that’s a little under 4 cents in Euro or just over 4 cents in the USA). For this is how much you’d receive if delayed on the Essex to London franchise as part of their new automatic compensation scheme. By using their c2c smartcard – compensation is automatically awarded even if their train is delayed by more than two minutes. The new scheme eliminates the need to fill out any forms or make a claim. In order to receive the compensation, passengers need to have a c2c smartcard linked to an online account, and they simply need to tap in and out at the start and end of their journey.

The compensation will appear in the c2c online smartcard account after 72 hours and will be paid in e-vouchers on the 16th day of the month following the delay. This can then be used to take money off future purchases or converted into cash once there is £5 in the account. No other rail operators offer this scheme for such short delays in the UK yet.

Length of Delay

c2c's Automatic Delay Compensation.

2 to 29 minutes' delay

You’ll get 3p back for every minute you are delayed. So for a delay of 2 minutes you will receive 3p, 3 minutes 6p, 
4 minutes 9p, and so on

30 to 59 minutes' delay

50% of the cost of a single journey
(or the appropriate percentage for season and return tickets)

60 to 119 minutes' delay

100% of the cost of a single journey (or the appropriate pro-rata percentage for season and return tickets)

120 minutes’ delay

100% of the cost of the return journey (or the appropriate pro-rata percentage for season and return tickets)


Speaking in the Essex local press, c2c managing director Julian Drury said: “We know passengers want to be able to claim their money back when delayed easily and simply. At c2c we are proud to be the first train operator in the country to offer this automatic compensation to daily commuters, and it is available for those who have paid the most for their journey. Our first priority remains to get you to work on time, but if we fail we will make sure we give you the money you are owed.”



David Sidebottom, passenger director at the independent watchdog Transport Focus, said: "This is a great step forward and we would like to see this system introduced across all operators. Our research has found many passengers do not claim the compensation they are entitled to, so we welcome c2c’s plan to introduce this system.”

Putting at the passenger at the heart of innovative developments is a key part of SmartRail Europe (April 19-20th 2016, at the Passenger Terminal, Amsterdam, Netherlands). The two day event has four unique and focussed congresses within it: Smart Signalling and Telecoms, SmartIT, SmartTrain and SmartPassenger. The SmartPassenger congress includes representatives from Network Rail (UK), ProRail (Netherlands), SNCF (France), London Overground (UK), Metro Dublin (Republic of Ireland), Deutsche Bahn (Germany), Transport Focus (UK) and more. Click below to learn more... 

All you need to know about SmartRail Europe 2016. 

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Topics: Ticketing

Luke Upton

Written by Luke Upton

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